Strategy and Planning Developing FM strategy, documenting business plans and achieving objectives
	Asset Management Management and maintenance to ensure effective operations of the facility and protect the value of key building and equipment assets
	Safety, Health & Environmental Management (SHE) Providing a safe, healthy and sustainable environment for facility users
	Financial Management Understanding and management of budgets to ensure value for money in delivering FM services
	Performance Management Identifying service levels and measuring and improving the delivery of FM services
	Procurement Ensuring the integrity and quality of FM services and materials procured from suppliers
	Knowledge Management Developing the FM organisation and team members through learning and knowledge sharing
	Information Management Information systems employed to support the effective delivery of FM services and provide management and budget information
	Customer Services Understanding customer support requirements and building customer relationships
	Space Management Understanding space utilisation and immediate and future space requirements of the customer

 

 

 

 

 

 

 

 

 

 

 

 

The tool has been developed jointly by Synergis, The Hong Kong Jockey Club and Hong Kong Polytechnic University. It involves a series of pre-determined questions in each of the key factor areas and the process will score the responses and input to a database which manipulates the data to produce a pictorial performance profile similar to the one shown below:

The balanced performance profile compares an organisations FM function to perceived best practice and clearly illustrates strengths and more importantly, opportunities for improvement.

 

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