Synergis Management Services Limited ("Synergis") has recently become the first batch of property and facility management company to be awarded the "Q-Mark Service Certificates" by the Hong Kong Q-Mark Council of Federation of Hong Kong Industries. To provide first class services to customers, Synergis is dedicated to pursuing service excellence through continuous improvement. The award of the "Q Mark Service Certificates "is another solid proof of Synergis's quality service. Synergis had to undergo the Council's stringent assessment in the following eight main areas before getting the Certificates: namely, Organization, Documentation Requirements, Resource Management, Work Environment, Service Realization, Customer Service, Continuous Improvement and Quality Records.

Mr. Vincent Chua, Assistant Director of Synergis said, "All of our staff feel excited by the award of the "Q-Mark Service Certificates", which is a strong recognition of our customer-orientated service by an external and credible organization. Synergis has also seen the vital role of information technology in upgrading service quality. The recent launch of the 24-hour Customer Service Center, which is well equipped with the state-of-the-art Computerized Maintenance Management System, can help facilitate our staff to handle customers' requests in a much more timely and speedy manner.

In addition, Synergis has set up different internal committees to devise strategies for service enhancement while tailor-made and on-going customer service training are conducted for frontline staff to upgrade their service skills.